Return, Replacement & Warranty Policy
Last updated 26 August 2026
Every device we sell is checked before it leaves the shop. If something is wrong with it, this page explains exactly what we will do about it.
Testing warranty
New and refurbished products carry a 15-day testing warranty from the date of delivery or in-store collection.
What we provide under warranty
If the product has a technical issue covered under warranty, Arohi Computers will provide either:
- Product replacement, if a replacement unit is available, or
- Product repair, if a replacement is not available.
Payment / cash refund is not available.
Not covered
- Physical damage, including cracked screens, dents and broken hinges
- Liquid damage
- Accidental damage and misuse
- Unauthorised repair or modification, including repair by another shop
- Consumables and normal wear, such as gradual battery capacity loss
- Software issues caused by user-installed software, or data loss
How to raise a claim
- Contact us on +91 9422483152 or email arohicomputers.office@gmail.com with your order reference and a description of the fault.
- Where possible, send a photo or short video of the problem. It often saves a trip.
- Bring the device to the shop, or arrange a return with us. Keep the original box and accessories.
- We test the device, confirm whether the fault is covered, and replace or repair it.
Please back up your data before handing a device in for service. We are not able to take responsibility for data on a device sent for repair or replacement.
Order cancellation
An order can be cancelled at no cost any time before it is dispatched. Call or WhatsApp us as soon as possible. Once a Cash on Delivery order has been dispatched it can be refused at the door; a UPI-paid order cancelled after dispatch is handled under the terms above.